Flagship live
Operational Intelligence for MSPs and MSSPs
See service pressure, projects, client health, security notes, billing signals, and work that needs a decision.
MSP + MSSP operational intelligence
Operational Intelligence for MSPs and MSSPs.
TAHAI Operational Intelligence is the flagship product for MSP and MSSP teams. It brings service desk pressure, PSA workflow, IT documentation, client health, billing context, projects, and security records into one operating view.
Product lineup
Start with operations. Add PSA and documentation where the work lives.
Choose the product that matches the job: Operational Intelligence for the whole operating picture, PSA for service workflow, and IT Docs for documentation and records.
Live PSA layer
TAHAI PSA
Run service tickets, dispatch context, approvals, project follow-through, client collaboration, and documentation handoff.
Live docs layer
TAHAI IT Docs
Keep client records, procedures, project notes, handoffs, and approved client-facing material in a product your team can reuse.
Product paths
Choose the right entry point for your team.
Each path points to a live product and the trust, support, pricing, and implementation material around it.
MSP operations software
For owners and service leaders who need ticket pressure, projects, client health, documentation gaps, billing drift, and records in one place.
View MSP ops pathMSSP operational intelligence
For security-led teams that need service work, security posture, access review, client reporting, and follow-through connected.
View MSSP pathMSP PSA software
For teams that need ticketing, dispatch, approvals, projects, client collaboration, and cleaner handoffs into operations.
View PSA pathMSP documentation software
For teams that need client records, procedures, project notes, approved client-facing material, and documentation that survives the handoff.
View docs pathOI turns PSA work and documentation into operating context.
MSP and MSSP teams already have tickets, documents, projects, client questions, and security records spread across tools. Operational Intelligence gives those signals one operating view so leaders can decide what matters next.
- Service pressure, dispatch context, SLA heat, and technician workflow connect back to PSA.
- Documentation gaps, stale procedures, project handoffs, and approved client-facing material connect back to IT Docs.
- Client health, QBR readiness, security posture, billing context, and executive context connect to OI.
Trust material stays easy to find.
Pricing, support, procurement, implementation, security, data handling, privacy, terms, and responsible disclosure stay close to the product pages.
Product roles
The product roles are clear.
MSP and MSSP teams can start with operations, PSA, or documentation and still reach the rest of the product stack.
Documentation
TAHAI IT Docs gives teams a live record for client details, procedures, projects, changes, and approved client-facing material. Documentation becomes the records layer under Operational Intelligence.
PSA
TAHAI PSA gives service teams the workflow lane for tickets, dispatch context, approvals, project follow-through, and client collaboration. PSA is live and feeds service work into the broader OI view.
Operations
TAHAI Operational Intelligence is the flagship operations board for the operating picture: service pressure, client health, security posture, billing context, project readiness, evidence, and follow-through.
Start with the flagship operations layer.
Open Operational Intelligence first, then use PSA and IT Docs for the workflow and documentation underneath.