IT Docs product questions
Use the pricing snapshot, IT Docs page, knowledge base, and portal for Core IT Docs questions.
Open IT Docs pageSupport
Support starts with the right route.
Use this page to route IT Docs questions, account or billing issues, PSA roadmap interest, web systems service inquiries, and security reports.
Account or billing questions
Email support with the organization name, account role, affected surface, and a concise description of the issue.
Email supportSecurity reports
Use responsible disclosure for suspected vulnerabilities, exposed data, or sensitive security concerns.
Disclosure routePSA roadmap interest
TAHAI PSA is coming soon. Send service-operations use cases, client collaboration needs, and approval-workflow notes.
PSA pageProcurement review
Start with pricing, legal, trust, implementation, and data-handling pages before requesting custom documents.
Procurement snapshotUrgent limitations
This public support route is not an emergency service, managed SOC, legal hotline, or guaranteed real-time incident channel.
Check statusWhat to include in a support email
- Organization name and the affected product or route.
- Your role: Owner, Staff, Client View, buyer, procurement reviewer, or service prospect.
- A short description of the issue or question.
- Relevant screenshots or logs that do not expose passwords, tokens, private keys, or regulated data.
Do not send secrets, private keys, access tokens, passwords, or regulated data through ordinary email unless TAHAI Web Services specifically provides an appropriate secure channel.