Owner visibility
Client health, MRR protection, margin recovery, churn risk, QBR readiness, and record-backed operating decisions in one executive path.
Flagship MSP + MSSP operations board
Operational Intelligence connects service, security, PSA, documentation, and records.
TAHAI Operational Intelligence is the live flagship product for MSPs and MSSPs that need one operating view of service pressure, ticket flow, projects, client health, security posture, billing context, PSA workflows, IT documentation, and records.
Why OI leads
The operating view above the ticket queue.
A ticket queue can show work. Operational Intelligence is built to show what that work means: risk, margin, client health, project readiness, documentation coverage, security posture, and the next approved action.
Service operations
Dispatch pressure, SLA heat, escalations, technician context, project handoffs, and closeout follow-through connected to PSA workflow.
Security posture
Evidence status, access review signals, sensitive documentation boundaries, client-safe reports, and governance posture for MSSP-style operations.
Documentation intelligence
IT Docs records, procedures, stale-runbook risk, project notes, client-facing material, and operational memory become visible to the board.
Finance and billing context
Unbilled time, agreement drift, change orders, after-hours coverage, and invoice-ready packets can become owned actions.
Controlled automation
Automations stay approval-bound, policy-aware, and traceable so owners see source, evidence, rollback posture, and safe next step.
OI is the path. PSA and IT Docs are the operating lanes.
The product path is simple: start with Operational Intelligence, use TAHAI PSA for service workflow, and use TAHAI IT Docs for the durable operational record.
- Operational Intelligence: the operations layer for MSP and MSSP decisions.
- TAHAI PSA: the ticket, dispatch, approval, project, and client-collaboration workflow layer.
- TAHAI IT Docs: the documentation, procedure, project-context, and evidence layer.
Move from page to product without hunting.
The public pages explain the evaluation path. The portal links open the live products.
Use cases
Common MSP and MSSP needs map to this product.
Operational Intelligence connects the daily jobs MSP and MSSP teams already track: service pressure, security notes, projects, documentation, PSA workflow, and client reporting.
Service desk operations board
See ticket pressure, SLA rescue windows, owner assignments, project blockers, escalation flow, and technician context without losing the service lane.
Documentation gap detection
Show missing or stale records, project closeout gaps, stale procedures, and client-facing material that needs review.
Client health and QBR
Turn service, documentation, project, billing, and security signals into client-safe summaries and internal records.
Security and records posture
Keep trust signals, sensitive docs, audit posture, access drift, and report-ready evidence visible for MSSP-style operations.
FAQ
Operational Intelligence questions
Answers for MSP and MSSP teams entering the flagship path.
Is TAHAI Operational Intelligence the flagship product?
Yes. Operational Intelligence is positioned as the flagship TAHAI product for MSP and MSSP operations, with PSA and IT Docs as connected live products.
Who is Operational Intelligence for?
It is for MSP owners, service leaders, technical operators, account teams, finance reviewers, and security-led MSSP teams that need an operations view across operations.
How does Operational Intelligence use PSA and documentation?
PSA supplies service workflow context while IT Docs supplies documentation and records. Operational Intelligence rolls those signals into operating boards for decisions, reporting, and follow-through.
Does this replace a PSA?
No. PSA remains the service-workflow product. Operational Intelligence is the higher-level operations layer for cross-functional operations.
Open the flagship product first.
Use Operational Intelligence for the operating picture, PSA for workflow, and IT Docs for documentation and records.