Client records
Account, location, contact, vendor, domain, network, and environment details that service teams can reuse.
MSP documentation software
MSP documentation software for records, procedures, and evidence.
TAHAI IT Docs gives MSPs a live documentation foundation for client records, procedures, project context, handoffs, approved client-facing material, and the records Operational Intelligence needs to show readiness.
Product path
For teams comparing MSP documentation software.
Start with IT Docs for records and procedures, then connect that documentation to PSA workflow and Operational Intelligence.
Procedures
Runbooks, escalation paths, implementation notes, repeatable steps, and closeout instructions.
Project context
Decisions, blockers, change notes, approvals, handoffs, and completion records that should survive the project.
Client-facing material
Approved external visibility without exposing internal operational records, secrets, billing context, or staff workflows.
Operational memory
Documentation loopback that helps resolved service work improve the next ticket, project, or QBR.
OI readiness
Operational Intelligence depends on clean records to show gaps, readiness, posture, and decisions with context.
Published Core IT Docs pricing remains simple.
Core IT Docs is listed at $10 per internal user per month. Owner and Staff accounts are billable seats. Client View is read-only and allowance-based for approved client-facing material.
View pricing snapshotDocumentation feeds the operating board.
Use IT Docs for the record, PSA for service workflow, and Operational Intelligence for the full operating picture.
Open IT Docs for the record. Open OI for the operating view.
The documentation path is clear: keep records in IT Docs, run workflow in PSA, and use Operational Intelligence for the operating view.