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MSP + MSSP operations suite

Start with Operational Intelligence. Use TAHAI PSA for service workflow and TAHAI IT Docs for documentation and client records.

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Live MSP documentation software

Documentation that feeds Operational Intelligence.

TAHAI IT Docs is the live MSP documentation software foundation for client records, procedures, project context, handoffs, approved client-facing material, and records that support the Operational Intelligence operations board.

Open IT DocsMSP documentation pageOpen OI flagship
IT Docs live$10 internal user/monthClient recordsProceduresClient View boundaries
Published Core pricing

Core IT Docs is $10 per internal user per month.

Owner and Staff accounts are billable seats. Core includes a read-only Client View allowance for approved client-facing material: 25 Client View users per organization, or 5 per paid internal seat, whichever is higher.

$10 / internal user / month
Operations memory

Documentation should remain useful after the ticket closes.

Operational Intelligence depends on clean records. IT Docs gives MSPs and internal IT teams a place to maintain client records, procedures, project notes, and approved handoff material.

  • Client, site, vendor, domain, network, and environment context stays reusable.
  • Procedures, escalation paths, implementation notes, and handoffs can be maintained in one product.
  • Approved client-facing material can be separated from internal operational records.
Role clarity

Client View is not a staff seat.

Client View is for approved external visibility only. Internal operational work requires a billable Owner or Staff seat and should not be hidden inside client-facing access.

PricingData handlingTrust CenterOpen OI
MSP documentation software

Records, procedures, handoffs, and evidence under the operations board.

This page explains TAHAI IT Docs as the documentation layer under PSA service workflow and Operational Intelligence operations review.

Client and site records

Maintain account, contact, vendor, domain, network, site, and environment context that service teams can reuse.

Procedures and runbooks

Keep repeatable technical steps, escalation routes, implementation notes, and handoff instructions alive after closeout.

Projects and changes

Preserve project context, decisions, blockers, completion notes, change history, and documentation loopback.

Approved client material

Separate client-safe information from internal operational records, billing context, secrets, and staff workflows.

Evidence for OI

Clean records help Operational Intelligence show documentation posture, readiness, stale material, and client-facing records.

Operations suite

Use IT Docs for records, PSA for workflow, and OI for the full operating view.

FAQ

Documentation evaluator questions

Pricing and role boundaries remain clear while OI becomes the flagship product path.

Is TAHAI IT Docs live?

Yes. TAHAI IT Docs is presented as the live documentation foundation for MSP operations.

How is IT Docs priced?

Core IT Docs is listed publicly at $10 per internal user per month for Owner and Staff accounts.

How does documentation connect to Operational Intelligence?

IT Docs provides client records, procedures, project context, handoffs, and records that Operational Intelligence can connect to leadership context.

What is Client View?

Client View is read-only visibility for approved client-facing material, separate from internal operational work and staff seats.

Keep the record clean before you scale the operations board.

Use IT Docs for documentation and OI for the broader MSP operating board.

Open IT DocsOpen Operational IntelligencePricing snapshot