Service tickets
Capture requests, context, state, ownership, urgency, and closeout path in the live PSA product.
MSP PSA software
Live PSA software for MSP service workflow.
TAHAI PSA gives MSP teams a live service-workflow product for tickets, dispatch, approvals, projects, client collaboration, and documentation loopback, while Operational Intelligence remains the flagship operations board.
Product path
For teams comparing MSP PSA software.
TAHAI PSA handles service workflow and stays connected to the full TAHAI product stack.
Dispatch and escalations
Keep pressure, assignments, and escalation paths easier to hand off to the operating board.
Approvals
Attach owner, client, and workflow approvals to the record instead of treating them as scattered notes.
Projects
Connect service work to project delivery, blockers, scope changes, and handoff evidence.
Client collaboration
Keep client requests and status updates tied to the service workflow and approved visibility.
Operational Intelligence
Connect service context to the flagship operations board for client health, margin drift, SLA heat, QBR, and evidence.
PSA is not the end of the path.
A PSA captures service workflow. TAHAI Operational Intelligence turns the broader picture into owner-level decisions, while IT Docs preserves the documentation and records that should outlive a ticket.
- Use PSA for active service workflow and follow-through.
- Use IT Docs for client records, procedures, handoffs, and approved client-facing material.
- Use OI for the operations board across service, projects, client health, finance, security posture, and evidence.
Open the live PSA or review the full Operational Intelligence path.
Open PSA for workflow. Open OI for the operating picture.
PSA handles service workflow. Operational Intelligence keeps that work connected to the broader operating view.